The restaurant may see up to a 10 percent growth this year over 2016 – a bit more than years past.īeing a café serving coffee – which is 99 percent water – it seems like Flint Crepe Company would be hit hard by the water situation. Burk said that the numbers have been increasing every year since they started. After being pleasantly surprised with the response, they opened a storefront on November 11, 2011.Ībout 16,000 customers are served each year. Founders Robb Klaty and Tim Goodrich first tested the waters operating a mobile crepe cart in 2008, wheeling around town from the farmer’s market to the courthouse. Flint Crepe Company – 555 Saginaw St.ĭirectly interfacing with customers and applying feedback has been a part of Flint Crepe Company’s business since day one, back when they didn’t even have a brick-and-mortar location. It’s lucky if it can remain open for another year.īelow are the stories of three different restaurants around downtown Flint and how they coped with the water crisis. “All the businesses around here are picking up, and it looks like it’s going to be a pretty promising summer.”īut for one restaurant, clear communication isn’t enough. “Flint in general is doing very well,” said 501 Bar and Grill General Manager Joe Kukla. After ensuring the quality of the water and clearly communicating to customers that it’s safe to drink, the drop turned around and the businesses remained successful. Commercial buildings, where many restaurants are located, have larger feed lines made of plastic or cast iron while residences use smaller feed lines made of lead.Īny drop in business was due not to the water quality, but to customers being distrustful of the water. Genesee County Health Department Health Officer Mark Valacak said that restaurants don’t have the same kinds of problems as residences because their water supply is constantly used and doesn’t sit in the pipes as long, meaning it’s less likely to become contaminated. 501 Bar and Grill General Manager Joe Kukla Īll the restaurants the reporter looked at were tested with zero traces of lead. However, others were, and one iconic establishment is about to close its doors.Įven if the water is safe to drink due to filters, restaurants face another vexing problem: people’s perceptions that it isn’t. But what happens to restaurants when water sources become contaminated with lead, as is the case with the water crisis in Flint, Michigan? It turns out that some of the restaurants in Flint weren’t all that affected. Water is an integral part of keeping people coming back to restaurants, whether it’s using it to cook or simply serving it to customers. “If you can excite people about your business – get them talking about it – people are going to come back.” “We definitely want every single person to walk out of here excited and sharing that with other people, and that ensures business,” said Flint Crepe Company Manager Brad Burk. The restaurant manager says they listen to every single bit of feedback so they can apply whatever changes they need to make to improve the quality of their service. Underneath the bicycle next to the sugar and crème is a stack of papers asking people how likely they are to recommend the restaurant to a friend or colleague and why. If it weren’t for the exposed ceiling and the old timely bicycle hanging on the wall, Flint Crepe Company would look like any other coffee place. I would stop again.The air of Flint Crepe Company is filled with the smell of crepes and the screeches of the espresso machine. It is in a strip mall and could be easily overlooked if you are specifically looking for it. This place is worth a stop if you like Chinese food. Loved the decor inside the restaurant.very unique.modern Chinese.Wanted to post pics but don’t see that option for this review. That did not slow down the process of getting our food, but we did have to wait for our check. So the one waitress was pretty busy with all of us. There was only one waitress to serve all of us as the other was on a lunch break. There are about 10 tables in the restaurant and half were full. The shrimp were plentiful and medium size. I ordered shrimp and vegetables which came with a white sauce. My daughter ordered sweet and sour shrimp and the shrimp were huge and plentiful. actually ended up taking some back to our hotel room. The lunch menu is reasonably priced and the main entre comes with rice, soup, and a crab rangoon. We happened to stop for lunch and we chose it based on reviews we had read.
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